What Agastya is worth to you
We're a new company, so we won't wave someone else's testimonial at you. Instead, here's exactly how we weigh what a human support desk costs against what an always-on agent recovers — every assumption labelled, nothing hyped.
The figures below are conservative, industry-typical starting assumptions — a way to frame the conversation, not a promise. Your real numbers come from a 30-day pilot on your own traffic.
The cost side
What a human support desk actually costs
One fully-loaded support seat runs about ₹1–2 lakh a month — and it covers a single language on a single shift. To answer every customer, in every language, around the clock, you don't hire one person. You hire a team.
One seat ≠ round-the-clock
A person works one ~8-hour shift. Genuine 24/7 cover needs three shifts back-to-back — before you've added a single extra language.
One seat ≠ every language
A Hindi-and-English agent can't take a Tamil or Marathi call. Each language you promise is another hire, another rota to fill.
The fully-loaded number
Salary plus hiring, training, attrition, supervision, seats and telephony. Covering 24/7 across languages realistically lands near four seats — roughly ₹4–8L a month.
The value side
Value = resolved conversations × what each one is worth
We don't count activity — we count outcomes. Every resolved conversation carries a revenue or cost weight, and the value is the sum of the ones that would otherwise have slipped away.
Enquiries captured after-hours
The 9pm call, the midnight WhatsApp, the weekend chat — answered instantly instead of ringing out to a competitor by morning.
Issues resolved without a human
Order status, rescheduling, eligibility, a return, a payment — completed end-to-end. Each one is a support interaction you didn't have to staff.
Revenue recovered
New enquiries that book because someone finally picked up — weighted by what a customer is actually worth in your business.
No-shows & carts won back
Proactive reminders and follow-ups that turn a lapsed booking or an abandoned cart back into revenue you already earned.
How we count
The formula, and the assumptions behind it
The free benchmark takes your monthly volume and industry, then applies conservative benchmarks to estimate recoverable value. Every number is on the table — tune them to your reality:
| Assumption | Value | Why |
|---|---|---|
| Calls & chats unanswered | ~27% | Busy lines, after hours, lunch, weekends, peak spikes. |
| Of missed, new-enquiry share | 35% | The rest are existing customers or routine admin. |
| Recovered enquiries that convert | 60% | Answered instantly, on the channel the customer used. |
| Value per customer | by industry | From a few hundred rupees to lakhs, set to your economics. |
| Resolution without a human | most routine queries | Status, updates, bookings, tickets, payments — done end-to-end. |
These are intentionally conservative — real numbers are usually higher. It's an estimate to start a conversation, not a guarantee. Run yours →
The economics
Priced against a human seat — a win on both sides
Because the cost of a conversation is compute, not headcount, the same account is affordable for you and healthy for us. Nobody has to lose for this to work.
Versus staffing a 24/7, multi-language desk — with better coverage than headcount ever gave you.
Every call, message and email answered in seconds — nights, weekends and peak spikes included, with no queue and nothing missed.
We build, run and maintain it on your existing number and tools. No rip-and-replace, nothing for your team to learn.
See your own number
A free 60-second benchmark of what unanswered support is costing you — then prove it in a 30-day pilot on real traffic.