Every channel answered — and the job done.
Agastya listens on your phone line, WhatsApp, web chat and email, understands the request in Hindi, English or a regional language, and then completes it in the systems you already run. Set up for you, live in days on the number you already have.
Where support leaks today
Every unanswered contact is a customer — or citizen — walking away
It doesn't matter whether you sell online, run a bank branch, admit students or field grievances for a city. The same five gaps drain every high-volume support desk — and they widen exactly when demand peaks.
Missed calls
Reception is busy, all lines are full, or ten people call at once. The caller hangs up and tries a competitor — or, for a helpline, gives up entirely.
After-hours & weekends
High-intent enquiries land at 9pm, on Sunday, during a festival. There is no one to answer, and by morning the moment — and the customer — is gone.
Queues & hold time
IVR mazes and long holds burn goodwill. People abandon the queue, flood social media, or escalate a simple question into a formal complaint.
Repetitive queries
'Where is my order?', 'Am I eligible?', 'What are your timings?' — the same questions consume your best agents, leaving no time for the hard cases.
No follow-through
Even when someone answers, the task stalls: the booking isn't made, the ticket isn't raised, the record isn't updated. The customer has to chase.
Public-sector strain
Citizen helplines, utility complaint lines and scheme desks face the same overload — with lower budgets and higher stakes when a call goes unanswered.
End to end
How Agastya works, from first contact to proof
One agent with shared memory of the customer runs the whole loop — understand, answer, act, escalate, prove — across every channel, every hour, in every language you serve.
- 1
📚It learns your business
We point Agastya at your website and documents — policies, price lists, FAQs, product catalogues, scheme rules, SOPs. It crawls the whole thing into a private knowledge base and re-learns on a weekly schedule, so answers are always grounded in your real information and never invented.
- 2
💬It answers every channel, instantly, in-language
Inbound and outbound phone calls, WhatsApp, web chat and email all flow through one brain. It replies in under a second, in Hindi, English, Hinglish or a regional language — matching how the person spoke or wrote, at 3am or during a peak-hour spike, with no queue.
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⚙️It completes the task in your systems
This is the difference. Agastya books and reschedules, looks up and updates the CRM / OMS / EHR, raises a ticket, checks eligibility or order status, and sends a payment link — by calling your real APIs. The conversation ends with the job done, not deflected to a form.
- 4
🤝It escalates to a human when it should
Anything clinical, sensitive, out-of-policy or genuinely uncertain is handed to your team with the full context attached — no repetition for the customer. Refusal discipline is built in: it would rather route to a person than guess.
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📊It proves it, every month
A live dashboard plus a one-page outcome report: contacts handled, after-hours saves, tasks completed end-to-end, resolution rate and value delivered against your fee — every figure drawn from your real conversations.
A single trained agent covers what a whole shift of seats can't — always on, never on hold, and priced at a fraction of one salaried desk.
Plug-and-play
Done for you — live in days, not a rebuild
There is nothing for your team to install or learn. Agastya rides on the infrastructure you already have and we operate it end to end.
Your existing number
We route your current support line and WhatsApp Business number through Agastya. Callers dial exactly what they always have.
Your existing systems
We connect to the CRM, OMS, EHR, ticketing, calendar and payment tools you already run — no rip-and-replace, no migration.
We run it for you
We build the knowledge base, tune the voice, wire the integrations and operate it. You watch tasks get completed.
The task, completed
Not just a reply — an action in your systems
The same agent that answers the question also carries out what comes next, wherever your data lives.
Book & reschedule
Finds an open slot, books it into your calendar or scheduling system, reschedules or cancels, and sends the confirmation and reminder.
Look up & update records
Pulls an order, application, policy or ticket from your CRM/OMS/EHR, gives the real status, and writes the update back — so the record stays current.
Raise tickets & grievances
Logs a complaint or service request with a tracking ID, routes it to the right team or department, and acknowledges it on WhatsApp.
Take payments
Sends a secure payment link for a booking, exchange or fee and confirms once it clears — closing the loop without a human touch.
Proven today in high-value specialty clinics — one vertical of many. See the technology behind it →
See it answer — and finish the job — on your own website
Get a live demo trained on your real content, then a pilot on real traffic. We set the whole thing up for you.